Frequently Asked Questions

Welcome to Cake Clothing customer services below are some FAQ’s to answer most problems you may have. If you have any additional questions, concerns or queries please contact our customer services department at info@thecakeclubclothing.co.uk
Our support team is on hand 24/7.

No you do not have to register, you have the option to check out as a guest without registering.But Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers

Shopping on our website is very secure as we use PayPal to process all online payments.

If you having any problems placing an order online please contact our customer service team at ohsocakey@gmail.com we will get back to you as soon as possible.

Our Flat Rate delivery charge on all UK mainland orders is £4. International orders to Europe will be charged £9.00 and the Rest Of The World £13.00.

We deliver to most international countries. If you will like more information please contact ohsocakey@gmail.com

Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. These are levied by the international customs and totally out of our control.

As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way.

All orders are sent via Royal Mail recorded delivery and can be tracked at www.royalmail.com

All payments are processed with PayPal so we do not store or handle your card details.

Information on how to return your order can be found on our delivery & returns page at the bottom of the page.

As soon as we receive your returned order, we will issue a refund within 2 working days to the original payment method.

Still Have Question? Contact Us

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